Carpet Installation - Expectations and Answers to FAQ
Things to know prior to install:
We move smaller furniture and that will be covered by your sales person. Please have all items that are delicate or over 200 lb.s moved prior to the day of install. Examples of things we don’t move: Pool tables, antique furniture, fish tanks, grandfather clocks, safes, etc.
Please have valuable items removed away from installation area. Money, jewelry, prescription medications, firearms, or anything else of value should be kept away form the workspace.
All hanging items should be removed from walls in rooms getting carpet installed including wire shelving in closets up to 4’
If carpet is being installed upstairs, please remove pictures from staircase walls
Please clear the bottom of your closets and remove any items that hang below 4’ in closets that will be getting carpet installed.
Please strip all sheets and comforters and blankets off of beds
CDI is not responsible for cut, pierced, or broken electrical/alarm wires or pipes that are improperly placed/ran in walls, along baseboards, under floors and not in accordance with local building codes.
Please disconnect all electronics/appliances from wall prior to installers arriving
We need a dry location to cut and store material. If there is not a place inside the jobsite, inclement weather could effect our ability to install.
We will need an electrical power source during installation
We need a clear path through the home for easy access to the installation area and also for the removal of debris
Keep children and pets away from installation site
There may be dust generated from installing your new carpet or from ripping out and removing your existing carpet. We are not responsible for cleaning or removing of dust and recommend that you cover furniture and floors adjacent to the room the area where the carpet is being installed
We will do our best to avoid marks/scuffs/scrapes on baseboards and walls. Carpet is very cumbersome and it comes in 12’ and 15’ lengths. Sometimes marks/scuffs/scrapes are unavoidable during install and neither CDI nor their installers are liable for these things.
We will remove doors and re-hang them as needed, however, if the doors need to be cut the installer will leave them off so you can arrange to have them cut or we can provide tis service at an additional cost
Base height is something to consider when going from a plush or beefy carpet to a lower pile. In some instances the base will not go all the way down to meet the new carpet. Customers may then want to have their base replaced or add an additional trim piece such as quarter round or shoe-mold. CDI is in no way liable for base not running to the floor
CDI Installation crews will vacuum your carpet
CDI Installation crews will remove all scraps, tubes, and plastic wrappers
Please be aware that new carpet can and will shed. Fiber type, twist, and construction will affect how much a carpet will shed. It is not uncommon to see fibers in your vacuum for the first 6 months. Shedding is not a manufacturer defect
You may notice your carpet or pad has a noticeable odor after installation. This is not a defect, nor hazardous to you, your family, or your pet’s health. The smell will not usually linger more than 2-3 weeks
It is common for carpet to have crush/roll marks that are noticed after install.This is not a defect. Per manufacturers, please allow up to 60 days for the carpet to relax. Heavy objects like furniture could leave permanent dents in your carpet.
All carpet will show seams. While we are experts and do our best to conceal all seams, there truly is no such thing as an invisible seam. Low profile carpets like berbers and pattern loops or flat weaves will show seams more than a plush carpet. Your salesperson will decide the best placement for seams and include that in the installer’s workorder. Any seam questions should be directed to the salesperson. T-seams and saddle seams are acceptable with certain carpet types.
Dye lots, lighting, paint color, and furniture placement are a few things that can affect the appearance of your carpet. Sometimes the carpet that you choose may look different once it is installed. Please keep in mind that the sample you select from is only a representation of the color and not an exact match
Any damages that take place during installation are to be reposted within 24 hours
Woven/Flat Weave/Sisal/Jute and certain wool blends and other specialty carpets require special care and seams in these carpets are very noticeable. Some products can’t have cross seams or be seamed at all. Some require vacuums without beater bars. Please check manufacturers recommendations and get with your sales person about maintenance and seams when purchasing these type products.
Pattern carpets all have pattern matches. CDI accounts for the pattern match when figuring the carpet and a t times, this can add a substantial amount of carpet to your job
There is no such thing as a “square” room. Certain patterns can accentuate this, especially hallways. Small prints, diamonds, and square patterns are a few patterns that will show a wall running out of square
When installing over steps/stair runners it is important to remember that patterns will not line up unless extra carpet is ordered to specifically do so. The staircase itself may not be “square” or “true” which can cause the pattern to drift. Carpet installed on steps is not covered on manufacturers warranty unless otherwise noted
Some carpets will show footprints when walked on. This is not a defect, rather a characteristic of certain carpets
Unforeseen Site Conditions
At Carpet Den Interiors, we strive to give you the most accurate estimate of your total project cost and set the most realistic expectations on how the project should go before, during, and after installation. In almost all cases the job goes as planned for the agreed amount. Occasionally, however, there are conditions that arise that were not visible until construction begins. Things like termite damage and electrical or water issues may require another trade to get involved. There are certain height and transitional issues that aren’t apparent until demo such as transitions that become necessary or having to remove kitchen islands instead of being able to butt against them due to varying thickness in new versus old floors. These factors can affect the time and cost that you were originally given. Our goal is to communicate with you if any issues arise and work with you to find the best solution for your project and your budget. Although frustrating, these issues are completely unforeseen and there is no way for anyone to know about them at the bidding stage of the job.
Residential Install Warranty on Carpet
Carpet Den Interiors offers a 1 year install warranty on all carpet jobs. Any damages that take place during installation are to be reposted within 24 hours.